Technical Support

Service Hotline

Phone: +86 21 5812 0810
E-Mail: service@radobio.com
Mo-Fr: 8:30 a.m. - 5:30 p.m. (GMT+8)

If you have questions concerning operation, ordering spare parts, repairs, maintenance contracts, returning old equipment or guarantees, you can reach our International After Sales team by telephone and by E-Mail.

You have questions about IQ/OQ qualifications and the creation of test plans for your PQ? Write directly to service@radobio.com and our experts will be happy to support you.

Customer Service outside China

Feel free to contact us directly if you are a dealer or service center.
You are an end customer and have a question about our products? Your local radobio dealer will be happy to help.

Service Hotline USA

RADOBIO USA, LLC
Phone: (+1)202-247-5566
E-mail: service@radobio.com
Mo-Fr: 8:00 a.m. - 5:00 p.m. (GMT-5)

Goods receiving department

RADOBIO SCIENTIFIC CO.,LTD
Room 906, Building A8, No. 2555 Xiupu Road
201315 Shanghai

Mo-Fr: 8:30 a.m. - 5:30 p.m. (GMT+8)

For returns, please request a return note (RMA) at service@radobio.com. For returns without RMA, we reserve the right to refuse acceptance.